FAQS
What are your terms and conditions?
All persons accept the terms and conditions of the refund and cancellation policy when making a booking or appointment, including the cancellation policy.
If the weather does not permit the activity and we are unable to reschedule a session for you, we will provide you with a complete refund.
Group bookings will require a deposit; if you cancel a group booking the deposit is non-refundable.
Upon your activity, Hydro Sports Fiji reserve the right to cancel the session without a refund if you abuse or misuse the equipment, put yourself, our staff, or other persons at risk or danger, and or are unable to show respect by listening to your instructor and professional trainer during the session.
If you opt to stop the activity early, due to fear, insecurity, and or the like, we are not eligible to give you a refund.
It is an expectation of Hydro Sports Fiji that you have a competent level of swimming ability. We will not issue a refund if you are unable to swim and opt out of the activity session early.
All agent bookings must be accompanied by a voucher and or receipt for confirmed session.
What is your cancellation policy?
Cancellation notices:
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72 hours or more: 100% refund
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24 hours: 50% refund
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12 hours or No Shows: No refund
You must cancel 72 hours in advance to be eligible for a full refund. 24 hours for a 50% refund. 12 hours or under will not receive any refund, and the total amount will be charged. If you do not show up for the booking you will be charged the full amount of the session.
If your booking is cancelled, it becomes null and void- we cannot guarantee another session time, it may only be rescheduled if there is availability.
Do you offer transfer services?
Unfortunately at this time we are unable to provide our direct transfer service.
We are working towards this offer again- but for the meantime we will need to refer you to one of our reputable, CFC certified transfer providers.
Are you COVID Safe?
Yes!
We, as a team, with our wellness ambassador have completed both CFC and CFC 2.0 Certification.
We are 100% vaccinated, and have our unique covid safe plan for our operations.
Our team endeavour to ensure all aspects of your experience with us are safe, fun, and memorable!
We will continue to wash, soak, and rinse all equipment with detergent and sanitiser before, and after each use. We will continue to keep our 2m safe distance where possible, and make sure we use our face coverings where necessary *snorkelling exempt!
Whilst we keep ourselves, and you safe, we will also promise to keep our Bula spirit alive!!
Our locations
Why wait? Call us now: (+679) 7774081
Hydro Sports Fiji offers you experiences like you haven't challenged yourself to before.
A certified and experienced team will ensure you are safe, gain the most out of each experience, and capture all the amazing memories. We eagerly look forward to teaching all ages, and levels of ability in their chosen activity.
Let the Hydro Sports Fiji team show you the thrill that awaits you in our paradise of Fiji!
VINAKA!
