Our Terms & Condition are as follows:
- 72 hours or more: 100% refund
- 24 hours: 50% refund
- 12 hours or No Shows: 0%- NIL refund
I / We accept the terms and conditions of the refund and cancellation policy when making a booking or appointment.
You must cancel 72 hours in advance to be eligible for a full refund. 24 hours for a 50% refund. 12 hours of under will not receive any refund, and the total amount will be charged. If you do not show up for the booking you will be charged the full amount of the session.
If the weather does not permit the activity and we are unable to reschedule a session for you, we will provide you with a complete refund.
If your booking is cancelled, it becomes null and void- we cannot guarantee another session time, it may only be rescheduled if there is availability.
Group bookings will require a deposit; if you cancel a group booking the deposit is non-refundable.
Upon your activity, Hydro Sports Fiji reserve the right to cancel the session without a refund if you abuse or misuse the equipment, put yourself, our staff, or other persons at risk or danger, and or are unable to show respect by listening to your instructor and professional trainer during the session.
If you opt to stop the activity early, due to fear, insecurity, and or the like, we are not eligible to give you a refund.
It is an expectation of Hydro Sports Fiji that you have a competent level of swimming ability. We will not issue a refund if you are unable to swim and opt out of the activity session early.
Transfer services are available upon request. Transfer payment is required to be paid direct to the driver upon pick up.
All agent bookings must be accompanied by a voucher and or receipt for confirmed session.